Return & Refund Policy
Timing
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Conditions
All HOSHIGLOW creations must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. We are unable to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
How
Should you wish to return or exchange your HOSHIGLOW.com purchase, you may complete the return or exchange by e-mail via our Customer Care using the steps below.
- Contact Us to receive your unique return authorization number, which must be noted on the return form included in the original shipment.
- Prior to placing your creation in the box, ensure that any clasps or parts are secured and the piece will not have any friction during transit.
- Place your nails box and other packaging within the black shipping box in the same setup as it was when you received it. If the outmost black shipping box is damaged, you may use your own.
- Send the package to our designated address via any Courier company. We recommend keeping the tracking information for your visibility so that you may track the path within our quality control process; taking a photo of the label is a convenient way to record this information.
Once received, your creation will enter our quality control inspection process. If the creation is determined to be acceptable for return, it may take approximately seven business days for your refund or exchange to be fully processed. (Please note that this timeframe may be longer around holidays or other popular gifting seasons.) If the creation is unable to pass the quality control inspection, we will be in touch with the next steps to return the creation back to you.
You can always contact us for any return question.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Final Sale Products
The following products cannot be returned or exchanged:
- Customized product
- Giveaways in promotions
- items the sales screen has clearly defined non-returnable
Exchanges
Please note, we do not accept replacements except for obvious product quality issues.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
International Returns
HOSHIGLOW is unable to refund duties, taxes, and return shipping fees paid as part of any international order (placed outside the Canada).
If more than 15 business days have passed since we’ve approved your return, please Contact Us.